Frequently Asked Questions
Before work begins, clients must pay a 35% deposit.
- Hourly and weekly projects require full payment (Net 7) upon completion.
- I bill monthly blocks and editing projects on the 10th and 20th of the month, with payment due Net 7 upon receipt.
A virtual assistant and editor will only charge a client for hours worked.
I track each project by the minute. If a client is nearing the end of their block, I will send a proposal showing the expected hours to complete. To continue with the project, these proposals must be electronically approved and returned as soon as possible.
I have access to four time-tracking applications depending on need (or the client’s preference) and will send a copy of the time sheet:
- Freshbooks
- TimeCamp
- Time Toggle
- Clockify
However, if a client has another time-tracking application they prefer, I am happy to accommodate that.
Click-to-Pay email invoicing
Credit/Debit cards
eCheck through bank transfer
PayPal
Stripe
Yes. Each package includes the cost of editing (if required).
Yes. Unused hours for every block package automatically roll over to the next month.*
*See Plans & Pricing for hour rollover minimums.
No. Block hours must be used in full by the end of the project.
Clients whose projects may take longer than anticipated (by both parties) can add hours or blocks of time to the original invoice.
Hours approved and added appear on a separate invoice, with payment in full (Net 7) upon completion.
Depending on the type of task, complexity, and turnaround time asked for, I add a 50% surcharge for rush jobs, with final payment due Net 7.
The rate per word calculation involves dividing the hourly rate by the total number of words.
Due to the complexity and level of editing for diverse projects, editors typically charge different hourly rates for distinct types of editing.
Yes. Each service carries a different rate, requiring separate line items.
Atwood LLC requires every client to sign the Independent Contractor Agreement before a project begins. Clients receive the document for electronic approval during the onboarding process and will have easy access to their signed copy in their member profile.
Client confidentiality is crucial for how Atwood LLC does business. I understand the importance of never sharing personal or business information with third parties under any circumstances (unless applicable by law).
Atwood LLC ensures login and payment information (if given) with a dedicated business password keeper.
Please read the Privacy Policy and Independent Contractor Agreement for more detailed information.
